Practice Led Transformation

Scaling Transformation in a Global Retail Giant

The Challenge

JioMart, aiming to become an all-encompassing e-commerce platform, needed to integrate a wide variety of in-house, acquired, third-party, and COTS products. As the platform’s scale expanded rapidly, so did the complexity of the product engineering and deployment processes, presenting a critical need for modernization.

Key objectives included decoupling architecture, improving quality and deployment speed, and establishing a scalable structure that could support daily high-volume transactions and swift feature delivery.

Industry

Technology Services

Offering

Agile Transformation

Client

Indias Largest Platform Provider

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Improve Product Engineering Practices to achieve

Faster Time to Market

Improvement of Quality of products

CLT Reduction

Lower Technical Debt

Modernize Stack

Migrate too and leverage cloud

Our Approach

Lorem Ipsum je jednostavno probni tekst koji se koristi u tiskarskoj i slovoslagarskoj industriji. Lorem Ipsum postoji kao industrijski standard još od 16-og stoljeća, kada je nepoznati tiskar uzeo tiskarsku galiju slova i posložio ih da bi napravio knjigu s uzorkom tiska. Taj je tekst ne samo preživio pet stoljeća, već se i vinuo u svijet elektronskog slovoslagarstva, ostajući u suštini nepromijenjen.

Our transformation strategy centered around a phased approach to build and enhance JioMart’s capabilities:

Conducted a comprehensive assessment and identified impactful initiatives to scale and improve operations.

Led and coached teams through the change, introducing a new platform-centric pod structure that boosted team collaboration and streamlined cross-functional workflows.

Established key roles such as product management, solution architecture, and test automation within the team to build a cohesive, high-performance culture.

Implemented Kanban and Scrum practices to create a continuous improvement environment and foster collaborative culture.

Introduced centralized logging, monitoring, and observability practices to enhance performance management.

Provided targeted modernization support, including porting services from a monolithic PHP stack to cloud-native microservices and improving API design and performance.

The outcomes

600,000

Daily deliveries across 260 cities

20M

Monthly Active Users (MAU)

#10

Ranking on Google Play in Shopping category

50M+

Downloads on Google Play Store

7 features

Delivered per month on average

1.44

Deployments per day

70+

Migrated services to cloud-native microservices

3

Production defects post-deployment